Booking Terms & Conditions

All bookings and reservations of Head for the Hills Off Road Cycling products are subject to the following terms and conditions.

Confirming Bookings

All bookings will be held in good faith until payment is made in full. Once payment is received, the booking will be confirmed and a confirmation email will be sent to the listed email address unless special deposit rules apply to the product.

Booking Fee

All prices include a 15% booking fee which is non-refundable, unless otherwise stated. Any eligible refunds will be up to the total price of the booking minus 15%.

Special Deposit Rules

Some products may have special deposit rules applied which may allow a booking to be confirmed before full payment is received. The booking will be confirmed in good faith until the date of the activity. Payment must be received in full on the day of the activity before the scheduled start time.

Participant Cancellations

Cancellations made less than 48 hours prior to the activities scheduled start time are not able to be refunded. Cancellations made 48 hours or more in advance of the activities scheduled start time may be eligible for a refund up to the cost of the activity minus the booking fee.

Operator Cancellations

Head for the Hills Off Road Cycling is able to cancel any scheduled activity prior to the activities scheduled start time in which case full refunds may be available (including the deposit). The activity may be rescheduled or relocated in which case refunds may not be offered.

Participant Information and Indemnity

All participants are required to have completed necessary information and indemnity forms which are attached to the conformation email or sent via email prior to the start of the activity. These forms must be accurately completed, signed and returned prior to the activities scheduled start time.

Payment

Online bookings require full payment via Visa or MasterCard unless special deposit rules apply.